Terms of Sales

The present conditions of sale are concluded on the one hand by the company VALCENA SARL with a capital of 102,830 € whose registered office is located at 101, Avenue des Champs Elysées 75008 PARIS, registered with the Paris Trade and Companies Register under the number 489 786 087 hereinafter referred to as VALCENA and, on the other hand, by any non-professional natural person who declares that he has full legal capacity to conclude this contract and wishes to make a purchase via the online shop of VALCENA hereinafter referred to as " The buyer ".


The present conditions of sale aim to define the contractual relations between VALCENA and the buyer and the conditions applicable to any purchase made through the VALCENA merchant site.
The acquisition of a good or a service through this site implies an unreserved acceptance by the buyer of the present conditions of sale.

These conditions of sale will prevail over any other general or particular conditions not expressly approved by VALCENA.

VALCENA reserves the right to modify its conditions of sale at any time. In this case, the conditions applicable will be those in effect on the date of the order by the buyer.
Characteristics of the goods and services offered

The products and services offered are those listed in the catalog published on the VALCENA website.

These products and services are offered within the limit of available stocks.

The photographs in the catalog are as faithful as possible but can not ensure a perfect similarity with the product offered, especially with regard to the colors.


The prices shown in the catalog are prices inclusive of VAT in euro taking into account the VAT applicable on the day of the order; Any change in the rate may be reflected in the price of the goods or services.

VALCENA reserves the right to modify its prices at any time, but it is understood that the price listed in the catalog on the day of the order will be the only one applicable to the buyer.


The buyer who wishes to buy a product or a service must:

Complete the identification form on which it will indicate all the details requested;

Fill out the online order form giving all the references of the products or services chosen;

Validate its order after having verified it;

Make payment under the conditions provided;

Confirm its order and payment.

Confirmation of the order entails acceptance of these conditions of sale, acknowledgment of full knowledge and waiver of its own terms of purchase or other conditions.

All the data provided and the recorded confirmation will be proof of the transaction. Confirmation will be worth signing and acceptance of transactions.

The seller will communicate by email confirmation of the registered order.


Buyers, non-professional natural persons, benefit from a period of fourteen days from the receipt of the parcel, to exercise their right of withdrawal, by sending a return form to be requested via the contact platform. They then have a period of fourteen days to return the parcel, from the withdrawal, for exchange or refund without penalty, with the exception of return costs. The products must not have been opened and the boxes must be complete. The refund is made within fourteen days of the withdrawal.

Payment terms

Payment is due at time of order.

Payments made by credit card will be made through a secure system in such a way that the information transmitted is encrypted by software and that no third party can read it during transport on the network.

At the request of the buyer, he will be sent an invoice on paper showing the VAT.


Deliveries are made to the address indicated in the order form which can only be in the agreed geographical area.

The risks are borne by the purchaser from the moment when the products have left the premises of VALCENA. In the event of damage during carriage, the reasoned protest must be filed with the carrier within three days of delivery.

Delivery times are given for information purposes only; If they exceed thirty days from the order, the contract of sale may be terminated and the buyer reimbursed.

VALCENA does not guarantee delivery times which vary on average from 2 to 5 days for shipments to metropolitan France and from 5 to 7 days for shipments to other areas.


All the products supplied by the seller benefit from the legal guarantee provided for in articles 1641 and following of the Civil Code.

In case of non-conformity of a product sold, it can be returned to the seller who will take it back, exchange it or refund it.
All claims, requests for exchange or refunds must be made by post to the address below, within fourteen days of delivery.
Customer service
7, rue Lavoisier
Phone: +33(0)4 72 83 87 00

The seller, in the process of online sale, is bound only by an obligation of means; Its liability can not be incurred for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, rupture of the service, or other unintentional problems.

Intellectual property
All the elements of the VALCENA site are and remain the intellectual and exclusive property of VALCENA.
No one is allowed to reproduce, exploit, re-broadcast, or use for any reason whatsoever, even partially, software, visual or sound elements of the site.
Any simple or hypertext link is strictly forbidden without the express written consent of VALCENA.

Personal data
In accordance with the law relating to data processing, files and freedoms of 6 January 1978, personal data relating to purchasers may be processed automatically.
VALCENA undertakes not to divulge such data to a third party.
Users have the right to access and rectify the data concerning them, in accordance with the law of 6 January 1978.
The automated processing of information, including the management of the e-mail addresses of users of the site, has been declared to the CNIL under number 1512091.

Archiving - Proof
VALCENA will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.
The computerized registers of VALCENA shall be considered by the parties as proof of communications, orders, payments and transactions between the parties.

The present conditions of sale on line are subject to French law.
In case of dispute, competence is attributed to the geographically competent courts, notwithstanding plurality of defendants or call in guarantee.